Hybrid Virtual Coaching Client Service Agreement: Policy Terms
This Policy Agreement ("Agreement") forms a binding part of the service contract between 747 Adventures LLC / Christopher Fortier ("Service Provider") and the client ("Client"). Please read these terms carefully before proceeding with payment.
1. App Access, Program Delivery, & Client Responsibilities
Program Delivery: Customized workout plans, exercise guides, and activity tracking tools are delivered exclusively through the designated fitness application (Trainerize).
Onboarding & Access: Program access begins on the agreed-upon start date following receipt of upfront payment and completion of all onboarding forms.
Client Engagement & Compliance: Program success relies on client participation. The Client is responsible for logging completed workouts, tracking required metrics, and updating workout data in the app prior to scheduled check-ins.
Technical Requirements: The Client is responsible for maintaining an active account on the training app, compatible smartphone/device hardware, Google Meet compatibility, and reliable high-speed internet access.
2. Live Google Meet Check-Ins & Attendance
Scheduling: Live video check-ins occur via Google Meet on a weekly basis. Meeting links will be provided in advance via email or in-app message.
24-Hour Cancellation Policy: The Client must provide at least twenty-four (24) hours advance notice to cancel or reschedule a Google Meet check-in session. Check-ins cancelled or rescheduled with less than 24 hours' notice are forfeited and will not be rescheduled or refunded.
Late Arrival & No-Show Window: Check-in calls begin and end strictly at the scheduled time. If the Client is more than ten (10) minutes late connecting to the Google Meet link without prior notice, the session will be logged as a "No-Show, " the call will end, and the check-in for that period is forfeited.
Trainer Cancellations: If the Service Provider must cancel a live check-in with less than 24 hours' notice, the check-in will be rescheduled at a mutually agreed time during that week.
3. Upfront Payment, Refund, & Bundle Duration Policies
Upfront Payment: All 4-Week Program Bundles and 12-Week Program Bundles must be paid in full prior to initial program setup, app account activation, or scheduling the first live check-in.
All Sales Final: All bundle purchases are non-refundable. Unused weeks, incomplete programs, or forfeited check-ins cannot be redeemed for cash, refunded prorated, or transferred to another individual.
Strict Bundle Expiration:
4-Week Bundles: Provide 28 consecutive calendar days of program access, app programming, and live check-ins starting from the agreed-upon Start Date. All services expire automatically on Day 28.
12-Week Bundles: Provide 84 consecutive calendar days of program access, app programming, and live check-ins starting from the agreed-upon Start Date. All services expire automatically on Day 84.
Medical / Emergency Pause: Exceptions to the consecutive calendar day limit may be granted solely for documented medical conditions or physical injuries that prevent physical activity. A written note from a licensed physician is required to pause app access and program duration (up to a maximum 30-day extension).
4. Professional Scope & Liability Waiver
Remote Coaching Scope: The Client acknowledges that exercise execution takes place independently outside of live sessions. The Client agrees to perform workouts in a safe environment, follow app instructions carefully, and cease physical activity immediately if pain or discomfort occurs.
5. Acknowledgement & Authorization
By completing your payment or continuing with service enrollment, the Client acknowledges that they have read, understood, and agreed to abide by the App Coaching, Google Meet Check-In, Payment, and Cancellation Policies outlined above.